Customer Care Executive
Gurgaun · Full time
Support customers with warmth, care, and clarity.
Are you passionate about food and eager to make your mark in the FMCG industry? Just Organik is a leading name in the organic grocery sector and we are looking for a dynamic and enthusiastic individual to join our team. This is an excellent opportunity for someone with a basic understanding of FMCG food, Indian agriculture, digital marketing, and social media, coupled with strong communication skills.
Key Responsibilities:
• Customer Support: Handle incoming calls and queries from customers of our website, ensuring prompt and courteous responses. Assist customers with product information, order status, complaints, feedback, and other inquiries.
• Order Management: Assist with processing customer orders, coordinating with the logistics team, and ensuring timely delivery. Follow up on delayed, cancelled, returned, or other customer-related orders and ensure timely resolution.
• Customer Engagement & Outreach: Manage proactive communication with D2C customers across various channels. Reach out to customers regarding new launches, offers, promotions, product updates, feedback, and other relevant brand communications. Work on customer engagement and retention initiatives to strengthen customer relationships.
• Customer Communication Tools: Manage and assist with customer communication platforms such as WhatsApp Business/WhatsApp Bots, Meta Business Suite, SMS, email, and other CRM/customer engagement tools. Help set up and execute automated and targeted customer communication journeys.
• Digital Marketing & Social Media: Assist in creating, managing, and analyzing content across our social media platforms and digital channels. Contribute to developing strategies to increase brand visibility and engagement.
• Market Research: Conduct research on market trends, e-commerce, customer preferences, competitor activities, and emerging digital marketing practices to support marketing strategies.
Skills & Qualifications:
• Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Knowledge: Basic understanding of FMCG food products and communication skills
• Tech Savvy: Proficiency in social media platforms, Microsoft Office, and basic knowledge of CRM tools.
• Communication: Excellent verbal and written communication skills with the ability to handle customer interactions professionally.
• Adaptability: Willingness to learn and adapt in a fast-paced environment.
Preferred Candidates:
Freshers with interest in food industry and sustainable living.
Females Candidates are preferred.
What We Offer:
• Learning Opportunities: Gain hands-on experience in customer service, CMS tools, data analytics, E-commerce, Q-commerce etc. and the organic food industry.
• Growth: Be part of a rapidly growing company with opportunities to develop your career in various directions.
• Work Environment: Join a passionate team committed to promoting healthy, sustainable food choices.
Key Responsibilities:
• Customer Support: Handle incoming calls and queries from customers of our website, ensuring prompt and courteous responses. Assist customers with product information, order status, complaints, feedback, and other inquiries.
• Order Management: Assist with processing customer orders, coordinating with the logistics team, and ensuring timely delivery. Follow up on delayed, cancelled, returned, or other customer-related orders and ensure timely resolution.
• Customer Engagement & Outreach: Manage proactive communication with D2C customers across various channels. Reach out to customers regarding new launches, offers, promotions, product updates, feedback, and other relevant brand communications. Work on customer engagement and retention initiatives to strengthen customer relationships.
• Customer Communication Tools: Manage and assist with customer communication platforms such as WhatsApp Business/WhatsApp Bots, Meta Business Suite, SMS, email, and other CRM/customer engagement tools. Help set up and execute automated and targeted customer communication journeys.
• Digital Marketing & Social Media: Assist in creating, managing, and analyzing content across our social media platforms and digital channels. Contribute to developing strategies to increase brand visibility and engagement.
• Market Research: Conduct research on market trends, e-commerce, customer preferences, competitor activities, and emerging digital marketing practices to support marketing strategies.
Skills & Qualifications:
• Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Knowledge: Basic understanding of FMCG food products and communication skills
• Tech Savvy: Proficiency in social media platforms, Microsoft Office, and basic knowledge of CRM tools.
• Communication: Excellent verbal and written communication skills with the ability to handle customer interactions professionally.
• Adaptability: Willingness to learn and adapt in a fast-paced environment.
Preferred Candidates:
Freshers with interest in food industry and sustainable living.
Females Candidates are preferred.
What We Offer:
• Learning Opportunities: Gain hands-on experience in customer service, CMS tools, data analytics, E-commerce, Q-commerce etc. and the organic food industry.
• Growth: Be part of a rapidly growing company with opportunities to develop your career in various directions.
• Work Environment: Join a passionate team committed to promoting healthy, sustainable food choices.
