Last Revised: 12 September 2026

This Privacy Policy explains how JUST ORGANIK, a brand owned, operated and managed by Treta Agro Pvt. Ltd. (“Just Organik”, “Company”, “we”, “us”, or “our”), collects, uses, stores, processes and protects your information when you access or use our website, mobile application and other services.

Our marketplace website is available at www.justorganik.com, and our mobile application is known as Just Organik JOY. Together, these services are referred to as the “Platform.”

1. Your Consent

Please take a moment to familiarize yourself with our privacy practices.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform, including downloading or installing the App.

By continuing to use our website, App or other services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, storage, processing, transfer and sharing of your personal information, including sensitive personal information, as described in this Policy.

2. Our Commitment

At Just Organik, we value your privacy and are committed to protecting the integrity and security of your personal information.

We process personal information in accordance with this Privacy Policy and applicable laws and regulations.

3. What Information Do We Collect?

We collect information for lawful purposes connected with operating and improving our Platform and providing services to our Users.

Depending on how you use our Platform, we may collect information such as:

• Full name
• Phone number
• Email address
• Billing and delivery address
• Location information
• Payment and transaction information
• Device information
• Information submitted through forms or customer-support interactions
• Other information necessary to provide our products and services

We may request access to certain device features, such as location, media storage and microphone, where required for the functionality of our App. (If applicable)

The information collected may vary depending on the operating system and is intended to comply with applicable App Store and Google Play requirements.

4. Device Information

We may collect technical information about your mobile device, including:

• Hardware model
• Operating system and version
• Preferred language
• Unique device identifier
• Advertising identifier
• Serial number
• Device motion information
• Mobile network information
• Information relating to running applications

This information may be used to improve the performance, security and functionality of our Platform.

5. Financial & Sensitive Personal Information

When you use our Platform or purchase products and services, we may receive or process certain financial information, including information relating to:

• Bank accounts
• Credit cards
• Debit cards
• Other payment instruments

We retain and use such sensitive information only for as long as reasonably necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations.

6. Who Do We Share Your Information With?

We do not share personal information with irrelevant third parties.

Access to personal information may be provided to authorised Just Organik team members and trusted service providers who require the information to perform services on our behalf.

These service providers may assist with:

• Order fulfilment
• Package delivery
• Postal and email communication
• Customer-list management
• Data analysis
• Marketing assistance
• Search results and paid listings
• Payment processing
• Credit-risk assessment
• Customer service
• Other services necessary to operate the Platform

Third-party service providers are expected to use personal information only for the purposes for which it is provided and in accordance with applicable law.

We may also disclose information to the Government of India or regulatory authorities where required by law, regulation, legal process or to protect our legal interests.

7. Location Data

Where required to provide our services, we may collect location information obtained through GPS or network-based technologies.

If you grant the required permissions, we may collect approximate or precise location information at regular intervals and share such information with authorised parties as described in this Privacy Policy.

8. Children's Data

Our Platform is not intended for children below the age of 18 years without the consent or supervision of a parent or legal guardian.

We recommend that children under 18 use the Platform only with appropriate parental or guardian supervision.

9. Why Do We Collect Your Information?

We may collect and use your information for purposes including:

• Identifying you as a User
• Personalising your experience
• Processing and facilitating payments
• Processing and delivering orders
• Sending receipts and transaction information
• Providing customer support
• Providing requested services
• Communicating with you
• Sending promotional communications
• Providing interest-based advertisements
• Improving our website and App
• Understanding how Users interact with our Platform
• Improving products, features and functionality
• Providing audio/visual services, including voice-based inputs and images
• Complying with legal and regulatory obligations
• Preventing fraud and misuse

The information collected helps us understand which features are useful to our Users and which areas of the Platform may require improvement.

10. How Long Do We Store Your Information?

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy.

We may remove or delete information when:

• The purpose for which it was collected is no longer relevant;
• You request deletion of your information, where applicable; or
• Retention is no longer required by law.

In certain circumstances, including suspected fraud or violations of our terms, we may be legally required to retain certain information for an appropriate period.

Sensitive information may be retained for as long as necessary for the stated purposes or as required by applicable law.

11. Data Protection & Security

We implement reasonable security practices and procedures designed to protect personal information against:

• Unauthorised access
• Damage
• Unauthorised use
• Modification
• Disclosure
• Loss or impairment

Data stored on your device and transmitted to our cloud services may be encrypted, with access restricted according to the purposes described in this Privacy Policy.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Rights

Subject to applicable data protection laws and our internal procedures, you may have the right to:

Access
Request access to the personal information we hold about you.

Rectification
Request correction of inaccurate or incomplete information.

Erasure
Request deletion of your personal information where legally applicable.

Right to Be Forgotten
Request removal of your personal information from our database, subject to applicable legal requirements.

To exercise these rights, please contact our Grievance Office:

Email: care@justorganik.com

Once we receive and satisfactorily verify your request, we will assist you in accordance with applicable law.

13. Grievance Officer

The Grievance Officer is identified in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection Act, 2019, together with applicable rules and regulations.

For privacy-related concerns or requests, please contact:

Email: care@justorganik.com

14. Changes to This Privacy Policy

We regularly review our Privacy Policy and may update it from time to time to reflect:

• Changes to our services
• Changes to our information-handling practices
• Changes in applicable laws or regulations
• Changes to our Platform

Any changes will become effective from the date specified on the Platform.

We encourage you to periodically review this page for the latest version of our Privacy Policy.

Your continued use of the Platform following an update will constitute acceptance of the revised Policy, where permitted by applicable law.

15. Your Data Is Important to Just Organik

We understand the importance of your personal information and are committed to taking reasonable steps to protect your privacy and data.

While we use appropriate physical, technical and managerial safeguards, no security system can guarantee absolute protection against every possible security incident.

Accordingly, we cannot warrant that information transmitted to us or stored by us will never be accessed, disclosed, altered, copied or destroyed as a result of a breach.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us:

Just Organik
Treta Agro Pvt. Ltd.

Email: care@justorganik.com

Website: www.justorganik.com

17. Policy Revision

Last Revised: 12 September 2026

18. Content Ownership

This Privacy Policy and the information contained herein are the sole and exclusive property of Treta Agro Private Limited.

It may not be copied, reproduced, quoted or otherwise used, whether verbally or in writing, without the prior written consent of Treta Agro Private Limited.

This Privacy Policy is published pursuant to and in compliance with the Information Technology Act, 2000 and applicable rules and regulations thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.